Frequently Asked Questions

Find answers to the most common questions about our products, orders, payments, delivery, returns and customer support.

How Can We Help?

We understand that you may have questions before placing an order. Below we have answered some of the most frequently asked questions about shopping with Tihan Online.

If you cannot find the answer you are looking for, please feel free to contact our support team.

1. What products does Tihan Online sell?

Tihan Online specializes in networking and broadband equipment. Our product range may include routers, ONUs, fiber optic equipment, cables, switches, antennas and other networking essentials.

2. How can I place an order?

Select your desired product, choose the required quantity or available variant, add it to your cart and proceed to checkout. Provide your delivery information and select your preferred payment method to complete the order.

3. Do I need an account to place an order?

You may need to create or log in to an account depending on the checkout process configured on the website. Having an account makes it easier to manage your orders, addresses, wishlist and profile information.

4. What payment methods are available?

Tihan Online supports multiple payment options depending on the available configuration, including Cash on Delivery, bKash and Nagad.

5. Do you offer Cash on Delivery?

Yes. Cash on Delivery is available for eligible orders and delivery locations. Availability may depend on the delivery area and order conditions.

6. How much is the delivery charge?

Delivery charges may vary depending on the delivery location and order amount. Different charges may apply for deliveries inside and outside Dhaka. Free delivery may also be available when the order reaches the applicable free-delivery threshold.

7. How can I track my order?

You can check your order information and current order status from your customer account. If you need additional assistance, you can contact our support team with your order details.

8. Can I cancel my order?

Eligible pending or confirmed orders may be cancelled through your account, subject to the current order status and processing stage.

9. What is your return policy?

Returns are accepted within 7 days of delivery for eligible products. The product should be unused and returned with its original packaging and applicable accessories.

10. When will I receive my refund?

Approved refunds are generally processed within 5–7 business days, depending on the payment method and applicable processing requirements.

11. Do your products come with a warranty?

Warranty availability depends on the specific product and manufacturer. Please check the product information or contact our support team for warranty-related details.

12. Can I use a coupon code?

Yes. If an active coupon is available for your order, you can enter the coupon code on the shopping cart or checkout page. Coupon terms, minimum order requirements and usage limits may apply.

13. Can I save products for later?

Yes. Registered customers can add products to their wishlist and access their saved products from their account.

14. How can I contact Tihan Online?

You can contact us by email or phone for product information, order support, delivery questions, warranty information or any other assistance.

Still Have Questions?

If your question is not answered here, our support team will be happy to assist you. Feel free to get in touch with us.