Return & Refund Policy

We want you to have a smooth and satisfactory shopping experience. This policy explains when products can be returned and how eligible refunds are processed.

Our Return & Refund Commitment

At Tihan Online, customer satisfaction is important to us. If you receive an eligible product that you wish to return, you may request a return within 7 days of delivery, subject to the conditions described below.

We recommend checking your product carefully after delivery and contacting us as soon as possible if there is any issue with your order.

১. Return Period

Requests submitted after the 7-day return period may not be eligible for return or refund unless otherwise approved by Tihan Online.

২. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

৩. Eligible Return Situations

A return request may be considered in situations such as:

• Incorrect product was delivered.
• Product received in damaged condition.
• Product has a manufacturing defect.
• Product does not match the ordered item.
• Other valid issues approved by Tihan Online.

Each return request may be reviewed individually before approval.

৪. Items That May Not Be Eligible

Products may not be eligible for return if they:

• Have been used, installed or modified.
• Are returned without the original packaging.
• Are missing accessories or included components.
• Have physical damage caused after delivery.
• Are returned after the 7-day return period.

Eligibility may also depend on the specific product's warranty and manufacturer policy.

৫. How to Request a Return

৬. Refund Policy

Once an approved returned product has been received and inspected, the refund process will begin.

The actual time required for the refund to reach the customer may vary depending on the payment method or financial service provider.

৭. Refund Method

Refunds will generally be processed through an appropriate payment method based on the original transaction and the circumstances of the return.

Customers may be contacted to provide the necessary information required to complete the refund.

৮. Delivery & Return Charges

Return or delivery charges may depend on the reason for the return and the circumstances of the order.

If the return is due to an incorrect, damaged or defective product supplied by Tihan Online, the return handling may be reviewed accordingly.

For other return requests, applicable delivery or return charges may be the responsibility of the customer.

৯. Product Exchange

Depending on product availability and the nature of the issue, Tihan Online may offer an exchange instead of a refund.

Exchange requests are subject to product availability and applicable product policies.

১০. Warranty & Manufacturer Policy

Some products may include manufacturer or supplier warranty. Warranty claims are handled according to the applicable warranty terms of the specific product.

Warranty coverage may differ between products, brands and categories. Customers may need to provide proof of purchase for warranty service.

Important Notice

Please keep the original packaging, invoice and product accessories until you are completely satisfied with your purchase. These items may be required when requesting a return or warranty service.

Need Help With a Return?

If you have a problem with your order or want to request a return, please contact our support team with your order information.