Terms & Conditions

Welcome to Tihan Online. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.

১. Acceptance of Terms

By visiting tihanonline.net, creating an account, placing an order or using any part of our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue using our website and services.

২. Website Usage

When using our website, you agree to:

• Provide accurate and complete information.
• Use the website only for lawful purposes.
• Not misuse or interfere with website functionality.
• Keep your account credentials secure.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

৩. Products & Availability

We strive to display accurate product descriptions, specifications, images and pricing. However, minor differences may occur depending on the manufacturer or product updates.

Product availability is subject to stock. We reserve the right to cancel or modify orders if an item becomes unavailable.

We may update product information without prior notice whenever necessary.

৪. Pricing Policy

All prices displayed on Tihan Online are listed in Bangladeshi Taka (BDT).

• Prices may change without prior notice.
• Promotional offers may be available for limited periods.
• Shipping charges may vary depending on location and order value.

৫. Orders

After placing an order:

• You will receive an order confirmation.
• Our team may contact you for verification.
• Orders may be cancelled if verification fails or incorrect information is provided.

Tihan Online reserves the right to refuse or cancel orders in cases of pricing errors, suspected fraud or product unavailability.

৬. Payment Terms

Currently available payment methods may include:

• Cash on Delivery (COD)
• Other payment methods if enabled on the website.

Payment instructions shown during checkout must be followed to ensure successful order processing.

৭. Shipping & Delivery

We aim to deliver orders as quickly as possible across Bangladesh.

• Delivery times may vary depending on location.
• Delivery charges are determined during checkout.
• Free delivery may apply for eligible orders.

Unexpected circumstances such as weather, courier delays or public holidays may affect delivery times.

৮. Warranty

Warranty support is available for eligible products according to the respective manufacturer or supplier warranty terms.

• Warranty coverage depends on the specific product.
• Physical damage and misuse are generally not covered.
• Warranty claims may require proof of purchase.

৯. Returns & Refunds

Return and refund requests are handled according to our Return Policy.

Customers should inspect products upon delivery and report eligible issues within the applicable return period.

১০. Customer Accounts

If you create an account, you are responsible for:

• Keeping your login credentials confidential.
• Maintaining accurate account information.
• Reporting unauthorized account activity immediately.

১১. Intellectual Property

All website content—including logos, text, graphics, images, icons, designs and other materials—is protected by applicable intellectual property laws.

Unauthorized copying, reproduction or commercial use of website content is prohibited without prior permission.

১২. Limitation of Liability

We make reasonable efforts to keep the website available and functional. However, we cannot guarantee uninterrupted access at all times.

Tihan Online shall not be liable for losses resulting from technical interruptions, third-party services or circumstances beyond our reasonable control.

১৩. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after updates means you accept the revised terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.